Primary
- interviews
- phone
- in-person
- observation
- obtrusive
- keep the same questions (consistency)
- leading questions
- don't lead solutions
- what is the problem?
- unobtrusive
- you're not asking questions
- questions must be neutral
- obtrusive
- experimentation
- build
- survey
- focus groups
- immersive experience
- Patricia Moore
Secondary
- books
- interweb - web
- journal - reviewed papers
- periodical
- newspaper
- magazine
- (monthly) newsletter
- interview with researcher
- documentary/film/tv
- radio/audio
- librarian
- (Dean Walton) - Science library, document exhibitions, acts of art, etc.
Tertiary
- making things
- IDEO shopping cart
- processes - vacuum formed parts
7 steps to make a connection
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Notes:
- Interesting cart topics
- human factors
- medical professionals/patient cart
- fast-paced environment
- moving/stationary carts
- hospital tourism
- wheelchair accessible carts - patient
- scale of tablet vs. cart
- minimizing components
- sustainability - electricity, packaging, manufacturing, materials, etc.
- Things that move in hospitals:
- beds
- gurneys
- food
- IV poles
- crash cart
- incubators
- chairs
- bassinets
- x-ray equipment
- surgery table
- medical carts
- oxygen carts
- dialysis
- sonogram
- EKG/ECG
- ultrasound
- infrared
- wheelchairs
- walkers
- toilets
- Research areas:
- floor plans of hospitals, trends
- glossary of terms
- health center library
- compassion carts
- hopsital tourism
- advertisements of carts
- reducing spread of infections/design
- Problems:
- hard to steer
- locking/non-locking drawers
- locking carts/wheels
- bumpers on carts and walls (36″ x 4″)
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